Last Updated: April 7, 2026
This Refund Policy explains how refunds are handled for Zapp Songs memberships, digital song purchases, and related services.
Zapp Songs creates customized digital content, including personalized songs and media that may begin processing shortly after purchase.
Recurring memberships may be eligible for cancellation at any time under the Cancellation Policy.
Unless required by law, charges for an already-started billing period are generally non-refundable once processed.
Cancelling a membership stops future renewals but does not automatically refund the current billing cycle.
We may consider refunds, credits, or corrections in the following situations:
Accidental double billing on the same order.
Errors caused by platform or processing issues.
Failed payment capture resulting in duplicate processing.
Purchased service not delivered due to verified platform failure.
Subject to investigation by our team.
Exceptional customer service situations at our discretion.
Personalized songs are creative outputs and may vary in style, wording, voice likeness, timing, or artistic interpretation.
Before opening a charge dispute with your bank or processor, please contact us first so we can attempt to resolve the issue quickly.
Support Email: support@zappsongs.com
Your complete legal name as used on the account.
The email address associated with your purchase.
When the transaction took place.
A clear explanation of what went wrong.
If a payment dispute or chargeback is opened through a bank or processor, access to associated services or memberships may be limited while the dispute is reviewed.
Access to associated services or memberships may be limited while a dispute is under review.
We reserve the right to provide order records, access logs, usage records, and delivery confirmations to the processor as part of dispute resolution.
If a refund is approved, the time for funds to appear depends on the payment processor or financial institution.
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Updated versions become effective when posted with a revised "Last Updated" date at the top of this policy.
For refund or billing assistance, please reach out to our support team directly:
Email: support@zappsongs.com
Our team is here to help resolve any billing or refund concerns as quickly as possible.
Find detailed policies and contact options below:
Zapp Songs Refund Policy