This Refund Policy explains how refunds are handled for Zapp Songs memberships, digital song purchases, and related services.
1. Personalized Digital Products
Zapp Songs creates customized digital content, including personalized songs and media that may begin processing shortly after purchase.
Because these products are personalized and digital in nature, completed custom song orders and delivered digital products are generally non-refundable, except where required by law.
2. Membership Charges
Cancellation Anytime
Recurring memberships may be eligible for cancellation at any time under the Cancellation Policy.
Current Billing Period
Unless required by law, charges for an already-started billing period are generally non-refundable once processed.
Future Renewals
Cancelling a membership stops future renewals but does not automatically refund the current billing cycle.
3. Situations We May Review for Refunds
We may consider refunds, credits, or corrections in the following situations:
Duplicate Charges
Accidental double billing on the same order.
Technical Billing Errors
Errors caused by platform or processing issues.
Failed Payment Duplicates
Failed payment capture resulting in duplicate processing.
Undelivered Service
Purchased service not delivered due to verified platform failure.
Unauthorized Transactions
Subject to investigation by our team.
Exceptional Situations
Exceptional customer service situations at our discretion.
4. Song Quality or Preference Concerns
Personalized songs are creative outputs and may vary in style, wording, voice likeness, timing, or artistic interpretation.
Creative preference alone does not automatically qualify for a refund, but we may review support requests and attempt reasonable solutions where possible.
5. How to Request Help
Contact Us First
Before opening a charge dispute with your bank or processor, please contact us first so we can attempt to resolve the issue quickly.
If a payment dispute or chargeback is opened through a bank or processor, access to associated services or memberships may be limited while the dispute is reviewed.
Service Access
Access to associated services or memberships may be limited while a dispute is under review.
Records Provided
We reserve the right to provide order records, access logs, usage records, and delivery confirmations to the processor as part of dispute resolution.
We strongly encourage reaching out to our support team before initiating a chargeback. Direct resolution is faster and avoids service interruptions.
7. Processing Time
If a refund is approved, the time for funds to appear depends on the payment processor or financial institution.
Processing timelines vary by bank and payment method. Please allow several business days for approved refunds to reflect in your account. Contact your financial institution for specific timing details.
8. Policy Updates
Periodic Revisions
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Effective Date
Updated versions become effective when posted with a revised "Last Updated" date at the top of this policy.
We recommend reviewing this policy periodically to stay informed of any changes that may affect your purchases or membership.
9. Contact
For refund or billing assistance, please reach out to our support team directly: